A REVIEW OF CONFLICT MANAGEMENT TECHNIQUES IN PROJECTS

Authors

  • Goparaju Purna Sudhakar The ICFAI Univesity Group, Hyderabad, India

DOI:

https://doi.org/10.14488/BJOPM.2015.v12.n2.a3

Keywords:

Conflict Management, Conflict Resolution, Projects, Conflict Management Model, Conflict Cycle

Abstract

This paper finds the mostly occurring reasons for conflicts in projects and mostly used techniques to resolve the conflicts. Proposed a model of conflict management for projects. Total 105 reasons for conflicts in projects are identified from secondary research. From that top-10 reasons for conflicts in projects are founds based on number of references in the literature. They include Shared/Common Resources, Differences in Project Goal/Objective, Cultural Differences, Values Differences, Personality Issues, Differences in Technical Opinions/Approaches, Schedules, Costs, Administrative procedures, and Different Perceptions in the order of preference. Total 40 conflict resolution techniques in projects are identified based on through literature review. The most frequently used top -5 conflict resolution techniques in projects in the order of preference are Avoiding/Withdrawal, Compromising, Confronting/Problem Solving, Accommodating and Smoothing.

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Author Biography

Goparaju Purna Sudhakar, The ICFAI Univesity Group, Hyderabad, India

Faculty Member, Content Development Depatment,

The ICFAI University Group, Hyderabad, India

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Published

2015-12-28

How to Cite

Sudhakar, G. P. (2015). A REVIEW OF CONFLICT MANAGEMENT TECHNIQUES IN PROJECTS. Brazilian Journal of Operations & Production Management, 12(2), 214–232. https://doi.org/10.14488/BJOPM.2015.v12.n2.a3

Issue

Vol. 12 No. 2 (2015): December, 2015

Section

Articles

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