An exploratory analysis of quality of working life in the banking sector
Keywords:
Quality of Working Life, Banking industry, ReliabilityAbstract
Nowadays Quality of Working Life (QWL) has been considered an additional advantage since satisfied employees can produce more and better, and
consequently they can improve the profitability of the companies. In this context, this paper presents an exploratory analysis of QWL in the banking sector, which was conducted in a municipality of the state of Rio de Janeiro, Brazil. A hybrid QWL evaluation model was used based on existing models and scientific studies in the literature, incorporating current characteristics
of the banking sector. Cronbach’s alpha and item-to-total correlations analysis were conducted in order to measure the reliability of the questionnaire.Mann-Whitney U test was conducted in order to examine the differences in QWL according to perception of male and female workers, and Quartile analysis was used to identify the most critical issues. As a result, special attention should be dedicated to the critical questions, but also considering some questions on which there is a difference in the workers’ perception of
QWL concerning gender.
Downloads
Downloads
Published
How to Cite
Issue
Section
License
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors must have a written permission from any third-party materials used in the article, such as figures and graphics. The permission must explicitly allow authors to use the materials. The permission should be submitted with the article, as a supplementary file.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) after BJO&PM publishes it (See The Effect of Open Access).
