1.
Santos AC de SG dos, Carvalho LM, Souza CF de, Reis A da C, Freitag AEB. Total Quality Management: the case of an electricity distribution company. BJO&PM [Internet]. 2019 Mar. 7 [cited 2022 Sep. 28];16(1):53-65. Available from: https://bjopm.org.br/bjopm/article/view/639