dos Santos, Ana Augusta Almeida de Souza, Silvia Inês Dallavalle de Pádua, Ronaldo Bernardo Junior, and Emerson Lima Aredes. “Contributions of Business Process Management Promotion Techniques to Knowledge Management: Empirical Evidence”. Brazilian Journal of Operations & Production Management 17, no. 3 (September 29, 2020): 1–13. Accessed April 25, 2024. https://bjopm.org.br/bjopm/article/view/987.