Hanson, S. L., F. O. de Araujo, and D. Hanson. “Are the Resources Provided by Business Incubators Suitable to the Needs of Their Customers? A Methodology Proposal to Assess Customer Satisfaction in Business Incubators”. Brazilian Journal of Operations & Production Management, vol. 19, no. 4, Oct. 2022, p. 1565 , doi:10.14488/BJOPM.1565.2022.