Guimaraes Junior, D. S., F. J. C. de Melo, C. H. M. de Sant’anna, L. de A. Xavier, and D. D. de Medeiros. “Determinants of Quality in Airline Service: The user’s View of a Developing Country”. Brazilian Journal of Operations & Production Management, vol. 21, no. 2, May 2024, p. 1678, doi:10.14488/BJOPM.1678.2024.