Hanson, S. L., Araujo, F. O. de and Hanson, D. (2022) “Are the resources provided by Business Incubators suitable to the needs of their customers? A methodology proposal to assess customer satisfaction in Business Incubators”, Brazilian Journal of Operations & Production Management, 19(4), p. 1565 . doi: 10.14488/BJOPM.1565.2022.