LIMA, Edson Pinheiro; COSTA, DA, Sergio Eduardo Gouvêa; ANGELIS, Jannis Jan. Framing Operations and Performance Strategic Management System Design Process. Brazilian Journal of Operations & Production Management, [S. l.], v. 5, n. 1, p. 23–46, 2010. Disponível em: https://bjopm.org.br/bjopm/article/view/BJV5N1_2008_P2. Acesso em: 10 feb. 2026.