YAMASHIRO BARRIONUEVO, Karina; CARÍSIO DE PAULA, Istefani; GULARTE, Aline; SORTICA DE BITTENCOURT, Lucia. Application of COM-B model as a support to Lean Healthcare diagnostic – the case of Pharmaceutical Assistance Process. Brazilian Journal of Operations & Production Management, [S. l.], v. 17, n. 3, p. 1–20, 2020. DOI: 10.14488/BJOPM.2020.038. Disponível em: https://bjopm.org.br/bjopm/article/view/1030. Acesso em: 7 jan. 2026.