DOS SANTOS, Ana Augusta Almeida de Souza; PÁDUA, Silvia Inês Dallavalle de; BERNARDO JUNIOR, Ronaldo; AREDES, Emerson Lima. Contributions of Business Process Management Promotion Techniques to Knowledge Management: Empirical Evidence. Brazilian Journal of Operations & Production Management, [S. l.], v. 17, n. 3, p. 1–13, 2020. DOI: 10.14488/10.14488/BJOPM.2020.034. Disponível em: https://bjopm.org.br/bjopm/article/view/987. Acesso em: 10 feb. 2026.