ESPÍNDOLA, Suzana Carla Nunes Lins; ALBUQUERQUE, André Philippi Gonzaga de; XAVIER, Larissa de Arruda; MELO, Fagner José Coutinho de; MEDEIROS, Denise Dumke de. The Standardization of administrative processes: a case study using continuous improvement tool. Brazilian Journal of Operations & Production Management, [S. l.], v. 16, n. 4, p. 706–723, 2019. DOI: 10.14488/BJOPM.2019.v16.n4.a15. Disponível em: https://bjopm.org.br/bjopm/article/view/823. Acesso em: 24 feb. 2026.