SANTOS, Ana Carla de Souza Gomes dos; CARVALHO, Leandro Machado; SOUZA, Caio Ferreira de; REIS, Augusto da Cunha; FREITAG, Alberto Eduardo Besser. Total Quality Management: the case of an electricity distribution company. Brazilian Journal of Operations & Production Management, [S. l.], v. 16, n. 1, p. 53–65, 2019. DOI: 10.14488/BJOPM.2019.v16.n1.a5. Disponível em: https://bjopm.org.br/bjopm/article/view/639. Acesso em: 3 mar. 2026.