JACINTHO, José Carlos; TERRA DA SILVA, Márcia; DE MIRANDA LUZO, Maria Cândida. The innovation process in hospital services: a case study in an occupational therapy. Brazilian Journal of Operations & Production Management, [S. l.], v. 15, n. 2, p. 322–329, 2018. DOI: 10.14488/BJOPM.2018.v15.n2.a14. Disponível em: https://bjopm.org.br/bjopm/article/view/475. Acesso em: 20 jan. 2026.