HAN, Hui; CUETO, Eva Ponce. FORMALIZATION OF REVERSE LOGISTICS PROGRAMS: A THEORETICAL FRAMEWORK. Brazilian Journal of Operations & Production Management, [S. l.], v. 13, n. 2, p. 160–172, 2016. DOI: 10.14488/BJOPM.2016.v13.n2.a3. Disponível em: https://bjopm.org.br/bjopm/article/view/V13N2A3. Acesso em: 27 jan. 2026.