GUIMARAES JUNIOR, Djalma Silva; MELO, Fagner José Coutinho de; SANT’ANNA, Carlos Henrique Michels de; XAVIER, Larissa de Arruda; MEDEIROS , Denise Dumke de. Determinants of quality in airline service: the user’s view of a developing country. Brazilian Journal of Operations & Production Management, [S. l.], v. 21, n. 2, p. 1678, 2024. DOI: 10.14488/BJOPM.1678.2024. Disponível em: https://bjopm.org.br/bjopm/article/view/1678. Acesso em: 20 jan. 2026.