Guimaraes Junior, D. S., Melo, F. J. C. de, Sant’anna, C. H. M. de, Xavier, L. de A., & Medeiros , D. D. de. (2024). Determinants of quality in airline service: the user’s view of a developing country. Brazilian Journal of Operations & Production Management, 21(2), 1678. https://doi.org/10.14488/BJOPM.1678.2024