Besser Freitag, A.E., Santos, J. das C. and Reis, A. da C. 2018. Lean Office and digital transformation: a case study in a services company. Brazilian Journal of Operations & Production Management. 15, 4 (Nov. 2018), 588–594. DOI:https://doi.org/10.14488/BJOPM.2018.v15.n4.a12.